The IT Support Specialist will provide technical assistance and support to end-users, troubleshooting hardware and software issues and ensuring efficient operation of IT systems. Responsibilities include responding to helpdesk tickets, conducting installations and upgrades, and providing training to staff on new technologies. The ideal candidate will have strong problem-solving skills, a solid understanding of networking, operating systems, and common software applications. They will also maintain documentation of technical issues and solutions while collaborating with other IT team members to enhance system performance and security.