Wissenpro offers Support Services that enable our clients to operate their IT environment effectively and efficiently. With the capability to support a wide range of technologies, Wissenpro provides services that identify and address fail points in an IT system.
Building upon proven procedures and processes for implementing enterprise-wide support, we successfully map our clients’ IT and business environments to deliver optimized, best-in-class support solutions that drive efficiencies and increase client ROI.
Support Services Offered:
- Helpdesk Support – Designed with industry best practices in mind, Wissenpro implements Helpdesk support systems to manage project transitions, simplify user experience, and identify and address fail points.
- System Center Configuration Management (SCCM) – Wissenpro makes certain that hardware and software are congruent and up-to-date to maintain highest levels of efficiency.
- Network Operation Center (NOC) management – Wissenpro oversees client network environments to ensure smooth operation and minimize downtime.